Frequently Asked Questions

I have purchased a Multiple Check and I haven't used them all, why can't I do any more checks?

It is more than likely you have either registered your indemnity, in which case any remaining checks will become void, or you have passed your 60 day time limit and your account has expired.

If I purchase a multiple check and I do not wish to use them all can I get a refund?

No, a multiple check is so you can check UP TO 5 vehicles. Any unused checks are non-refundable.

When does the 60 days start? When I register, purchase or when I check the first vehicle?

The 60 days start from the date of purchase of the Vehicle Check.

Worried about using your credit card online?

Vehicle Check is a safe and secure website. Please see the Security Information section of the site for full details. For security reasons we do not keep credit card details on our database.

Can you buy a check over the phone?

This service is an online service only, so we are unable to carry out a check over the phone.

Forgotten your user name and password?

Your username is the email address that you have registered. To reset your password, click the link that states "reset password". Enter your email address. An email will be sent to you with a link to reset you password. Follow the onscreen instructions.

If you have purchased a check before 2nd April and require to validate VIN?

Please call 0870 156 6354.

If you have been issued a free check between 1st March and 1st April 2008?

You may enter the code provided onto this new Vehicle Check site to obtain a free Single Check. If your free check was issued prior to 1st March 2008, please call 0870 156 6354.

If your promotion code does not work?

Please check that it has not passed its expiry date and that you have entered it accurately, and if you are still having a problem please call 0870 156 6354.