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Cancellation and Refunds

Single Vehicle Check

If you have purchased the single Vehicle Check product you have agreed that we will provide the Vehicle Check service immediately following your request. The Vehicle Check service offers an instant service and is fully performed once the search results are provided. You acknowledge this means that YOU LOSE YOUR RIGHT TO CANCEL THE VEHICLE CHECK SERVICE AND RECEIVE A REFUND either pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or pursuant to the Terms and Conditions.


Multiple Vehicle Check

If you have purchased one of the multiple Vehicle Check products, you have a right to cancel any unused checks within 14 days of purchase and receive a refund as follows:

Number of Vehicle Checks remaining (5 checks purchased) Refund
5 The full cost of the purchase
4 The difference in cost between a single Vehicle Check and a multiple Vehicle Check (5 checks)
3 75% of the difference in cost between a single Vehicle Check and a multiple Vehicle Check (5 checks)
2 50% of the difference in cost between a single Vehicle Check and a multiple Vehicle Check (5 checks)
1 25% of the difference in cost between a single Vehicle Check and a multiple Vehicle Check (5 checks)
0 Nil
Number of Vehicle Checks remaining (3 checks purchased) Refund
3 The full cost of the purchase
2 The difference in cost between a single Vehicle Check and a multiple Vehicle Check (3 checks)
1 50% of the difference in cost between a single Vehicle Check and a multiple Vehicle Check (3 checks)
0 Nil

How to Cancel

To exercise your right to cancel, you must inform us (our contact details are set out below) of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory.

Email: support@VehicleCheck.co.uk

Address: Vehicle Check, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ

Cancellations will be acknowledged promptly and refunds paid within 14 days. We will pay refunds to the bank/credit account used to pay for the check.


MODEL CANCELLATION FORM

To: Experian Limited

[insert address]

[insert email address]

I hereby give notice that I cancel my contract of sale for the supply of the following service: Multiple Vehicle Check

Name of consumer:

Address of consumer:

Reference number:


Signature of consumer (only if this form is notified in paper)

Date