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Do You Have Any Questions?

If you are looking for an answer to a question, please view our useful information and FAQ pages. We always welcome your comments, suggestions and questions so if you need assistance or your query cannot be answered online, you can contact us by:


Our Service Support Team is available on 0333 000 0177 (Monday to Friday 9am to 5pm). Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. If your landline or mobile phone package means you can call an 01 or 02 number as part of ‘free’ inclusive minutes, the same will apply to calling our 03 number.

Please note: The Vehicle Check service is only available online; you will not be able to purchase a Vehicle Check over the telephone.


Vehicle Check Service Support
Experian Automotive
The Sir John Peace Building
Experian Way
NG2 Business Park
NG80 1ZZ


If you wish to make a complaint, please see our complaint handling procedure for details of how to do so. From 15 February 2016, you also have the option to register your complaint using the European Commission Online Dispute Resolution (ODR) platform. This is a web-based platform that is designed to help consumers who have bought goods or services online to deal with issues arising from their purchase.